We test our products to ensure that you’re getting the highest quality outdoor products out there, but mistakes do occasionally happen. In the latter case, we will provide instructions to prepare for the shipping company pick-up and return to sender.
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This will help us file the investigation immediatelyīe sure to retain all original packaging and materials, which includes the shipment box, packing materials, product manual and tagsĭepending on the nature of the damages, we will either email you a shipping label to return the product or the shipping service may deem a pick-up inspection necessary. To make sure you are eligible for a replacement, please take pictures of the damage and attach them to your initial email. If you receive a damaged item(s), please take the following steps:Ĭontact us via email within 24 hours of delivery to claim it as damaged While we try to ensure that your product comes in mint condition, damages do happen.
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If you run into any problems, feel free to call us at 888.313.0130 Note that all original and return shipping costs are non-refundable unless the original shipment was sent to you incorrectly.
Your refund will be credited back to the original method of payment in the amount of your original purchase price minus any shipping cost you paid. You will be responsible for the cost of shipping your return back to us.
Please include your Order ID and reason for your return in the email for documentation purposesĭuring the returns period, we will respond with authorization and instructions for returning your item(s)Īll returned merchandise must be returned in its original packaging and be unused or unworn. If you’re unhappy with your purchase, please take the following steps:Ĭontact us via email within 30 days of delivery to return your item(s). We want you to love your Calcutta products, but if you’re dissatisfied for any reason, we want to make it right. You shouldn’t have to worry about your shirt falling apart or your sunglasses breaking while you’re at the beach, which is why we try to ensure that you’re getting the highest quality outdoor gear and accessories available.
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